Overview
At Nude Basics, we want you to love every purchase. If for any reason you are not completely satisfied with your order, we’re here to help.
Returns
We accept returns within 7 days of receiving your order, provided that the item:
- Is unused and in its original condition.
- Is returned in its original packaging.
- Has not been opened, used, or damaged after delivery.
- Is accompanied by proof of purchase or your order number.
To initiate a return, please contact us at info@nudebasics.co.za with your order number and the reason for your return. We will provide you with the necessary return instructions.
Non-Returnable Items
For hygiene and safety reasons, we are unable to accept returns or exchanges on:
- Opened or used body care and hair care products.
- Products that have been tampered with or are not in their original condition.
- Gift cards or promotional items.
- Items marked as final sale.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you have received the incorrect item, please contact us within 48 hours of delivery and include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
We will assess the issue and arrange a replacement, exchange, or refund where applicable.
Refunds
Once your return has been received and inspected, we will notify you of the outcome of your refund request.
If approved, your refund will be processed to your original method of payment within 5–10 business days, depending on your payment provider.
Please note:
- Original shipping charges are non-refundable unless the return is due to an error on our part or a defective product.
- Return shipping costs are the responsibility of the customer unless otherwise agreed.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@nudebasics.co.za
Exchanges
We only replace items if they are defective, damaged, or if an incorrect item was sent. If you would like to exchange an eligible product, please contact us and we will gladly assist.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Cancellations
Orders may be cancelled before they have been processed or dispatched. Once an order has been shipped, it cannot be cancelled and our standard returns process will apply.
Sale Items
Sale or promotional items may only be refunded or exchanged if they are defective or if an incorrect item has been supplied.
Contact Us
If you have any questions regarding our Refund & Returns Policy or need assistance with your order, please contact us:
Email: info@nudebasics.co.za
We value your trust and will always do our best to ensure your experience with Nude Basics is simple, enjoyable, and stress-free.